Refund Policy

When you get a full refund

• Generation fails. If your game cannot be generated after every attempt, the payment is refunded in full automatically. You do not need to contact us.
• The game never arrives. If you paid but did not receive the email with your game, check your spam folder and then email us. We will send it again or, if we cannot deliver it, refund you in full.
• Duplicate charge. If you were charged more than once for the same order, we refund every extra charge.
• Faulty game. If the game does not launch in a supported modern web browser, or is materially different from what you ordered (for example, your letters or quiz are missing), we fix it at no charge. If we cannot fix it within a reasonable time, we refund you in full.

Details you entered yourself, such as a misspelt name in a letter, are not a fault in the game.

Your right of withdrawal

In the EU, the UK and some other countries, consumers can normally cancel an online purchase within 14 days. For digital content, that right ends once delivery begins with your consent. Before you pay, the order form asks you to agree that your game is generated and delivered immediately and to acknowledge that you lose the right of withdrawal once delivery begins; you cannot place an order without that consent.

If the law of the country where you live gives you a right to cancel that cannot be waived, we honour it.

Orders paid before 21 October 2026

Orders paid before 21 October 2026 were sold with a 14-day money-back guarantee, and we keep that promise. If you paid before that date, email us within 14 days of payment and we will refund you in full.

Cancel before payment

Submitting the order form only takes you to a Polar checkout; nothing is charged unless you pay there. If you have not paid yet, simply close the checkout or email oingift@gmail.com to close the unpaid order.

How to request a refund

Email oingift@gmail.com with your order number, the email address used for the purchase, and a short description of the problem. For a faulty game, a screenshot helps. We will locate the order, fix the problem or submit the refund through Polar, and confirm the result by email.

Who processes refunds

Polar is the Merchant of Record and contractual seller for each purchase. Refunds are issued through Polar and go back to the original payment method where possible. Your bank may need additional time to display the credit.

Polar's Buyer Terms also apply. Nothing in this policy limits the rights you have under mandatory consumer law, or any refund Polar grants under its Buyer Terms.

After a refund

A full refund ends your license to the game. We deactivate the private game link and any download access; you must delete downloaded copies and stop using the game. You can also ask us to delete the order content; see the Privacy Policy for details.